Cancellation & Refund Policy

Effective Date: Feb 2025

Last Updated: Feb 2025

At TheReseller.co (Brand Seller), we strive to provide our resellers with the best white-label digital solutions. We understand that circumstances may arise where a cancellation or refund is requested. This Cancellation & Refund Policy outlines our terms for cancellations and refunds for services and products purchased through https://thereseller.co.

1. General Refund Policy

Since we deal with digital products, software solutions, SaaS-based services, and white-label licenses, all purchases are final and non-refundable once activated or delivered. This is due to the intangible nature of the services, digital downloads, and software, which cannot be returned.

However, refunds may be granted under exceptional circumstances, as outlined below.

2. Cancellation Policy

✅ For Subscription-Based Services (Hosting, SaaS, CRM, Cloud Solutions, etc.)

  • Customers may cancel their subscription before the next billing cycle to avoid automatic renewal charges.

  • Once a subscription is renewed, it is non-refundable for that billing period.

  • You can request a cancellation by contacting our support team at [Insert Email].
❌ For One-Time Purchase Products (Source Codes, Licenses, API Keys, Bulk SMS, Bulk WhatsApp, Digital Products, etc.)
  • No cancellations are allowed once the product or license key has been delivered.
  • In case of accidental double payments, the excess amount may be adjusted for future purchases but will not be refunded.

3. Refund Eligibility

Refunds will only be considered in the following cases:

✅ Duplicate Payment: If a customer is charged twice for the same product/service, the extra payment will be refunded within 5-7 working days after verification.

✅ Failed Service Activation: If a white-label panel, software, or SaaS product fails to be activated due to a technical issue from our end, and our support team is unable to resolve the issue within 7 working days, a full refund may be processed.

✅ Non-Delivery of Digital Products: If the purchased source code, licenses, or software is not delivered within the promised timeframe and remains undelivered after 10 working days, the customer may be eligible for a full refund.

❌ No Refunds Will Be Provided For:

  • Change of mind after purchase.
  • Lack of knowledge or inability to use the software.
  • Misunderstanding of features after making a purchase.
  • System incompatibility due to outdated devices or software.
  • Any service that has been activated, installed, or used.

4. Refund Process

To request a refund, customers must:

1️⃣ Email us at [Insert Email] or raise a ticket in our support portal with the order details.

2️⃣ Provide proof of purchase, including the order number and payment details.

3️⃣ Wait for our team to verify the claim (usually takes 3-5 business days).

4️⃣ If approved, the refund will be processed within 5-7 business days through the original payment method.

🚀 Important: Refunds will not be issued in cash or UPI transfers. Refunds for UPI (Google Pay, PhonePe, Paytm, etc.) or direct bank transfers will be adjusted in future purchases due to transactional limitations.

5. Chargebacks & Dispute Resolution

  • Any unauthorized chargebacks or payment disputes raised without first contacting our support team will result in an account suspension or termination of reseller access.
  • We encourage all customers to reach out to our support team before raising a dispute with their payment provider.

6. Contact Us for Support

If you have any questions regarding cancellations or refunds, please contact:

📧 Email: support@thereseller.co

📞 WhatsApp Support: +91-9977708399

🌐 Website: https://thereseller.co

📍 Business Name: Brand Seller

📌 GST Number: 23HEPPK0336M1Z7

🚀 Thank you for choosing TheReseller.co – Your Trusted White-Label Partner!