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Cancellation & Refund Policy
Clear guidelines for digital services and SaaS solutions from TheReseller.co, effective from 18 September 2025
Understanding Our Policy Coverage
White-Label Portals
Website builders, WhatsApp API/CRM systems, e-commerce solutions, and voice/IVR platforms tailored for your business needs.
Hosting & Support Plans
Subscription-based managed hosting services including cPanel and VPS solutions with comprehensive support coverage.
Source Code & Licenses
Software installations, source code deliveries, and licensing solutions for various digital products and services.
Professional Services
Add-ons, training sessions, onboarding assistance, and configuration services to maximise your investment.
The Digital Nature of Our Services
Why Digital Products Are Different
Unlike physical goods, our digital and SaaS solutions provide immediate value upon delivery. Once access is granted or software is activated, the product cannot be "returned" in the traditional sense.
All payments become final and non-refundable once any of these conditions are met:
  • Portal or panel access is granted to your account
  • Software installation or activation is completed
  • Source code files are delivered or download links are shared
This policy reflects the intangible nature of digital products and the immediate access to valuable intellectual property upon delivery.
Subscription Cancellation Guidelines
01
Timing Your Cancellation
Cancel any time before your next billing date to prevent automatic renewal. This applies to monthly, quarterly, and annual subscription plans.
02
When Cancellation Takes Effect
Your cancellation becomes effective at the end of your current billing term, ensuring you receive full value for the period you've already paid.
03
No Pro-Rata Refunds
We don't provide partial refunds for unused time within an active subscription term, as services remain available until term expiry.

One-Time Purchases: Licenses, installations, and source code cannot be cancelled after order confirmation since digital files and credentials cannot be returned once accessed.
When Refunds May Be Considered
1
Duplicate Payment Protection
If you're accidentally charged twice for the same order, we'll refund the extra charge within 5-7 business days after verification of the duplicate transaction.
2
Failed Activation Coverage
When a white-label portal cannot be activated due to our technical fault, despite accurate information provided by you, and we cannot resolve within 7 working days.
3
Non-Delivery Protection
If digital products like source code or licenses aren't delivered within the promised timeframe and remain undelivered 10 working days beyond that period.
"Gateway processing fees may be non-refundable based on payment provider policies. Delays caused by incorrect information, DNS issues, or third-party approvals don't qualify for refunds."
Situations Where Refunds Don't Apply
Change of Mind or Alternative Found
Business decisions to switch providers or no longer requiring services after purchase confirmation don't qualify for refunds.
Technical Skill Limitations
Inability to utilise features due to lack of technical expertise or incompatible hosting/server environments is not grounds for refunds.
Regulatory Compliance Issues
Violations of TRAI/DLT regulations, WhatsApp/Meta policies, telecom rules, or our Terms & Acceptable Use Policy void refund eligibility.
Already Delivered Products
Any product that's been delivered, installed, activated, accessed, or used cannot be refunded, including source code after download links are provided.
How to Request an Eligible Refund
Submit Your Request
Email support@thereseller.co with subject line "Refund Request – Order #..." or message us on WhatsApp at +91-99777-08399.
Provide Documentation
Include your order ID, payment proof, and detailed reason (duplicate payment, failed activation, or non-delivery).
Verification Process
Our team typically completes verification within 3-5 business days of receiving your complete request.
Refund Processing
Approved refunds are processed within 5-7 business days to your original payment method, or via credit note if required.

Important: Contact our support team before raising chargebacks. Unauthorised disputes may result in account suspension and delays in future service eligibility.
Subscription Management & Renewals
Timely Renewals
Ensure your subscriptions renew before expiry to avoid service interruptions. Set up reminders or enable auto-renewal for seamless continuity.
Non-Payment Consequences
Unpaid invoices may result in service suspension or termination after a grace period. Lapsed accounts often incur reactivation and setup fees.
Account Management Best Practices
Monitor your account dashboard regularly for renewal notifications and invoice updates. Keep your payment methods current to prevent service disruptions. For high-volume enterprise accounts, consider annual billing to secure better rates and reduce administrative overhead.
Third-Party Service Dependencies
External Approval Requirements
Many of our advanced features require third-party approvals and accounts, including WhatsApp Business Platform integration, DLT header registrations, and payment gateway setups.
These external providers operate under their own policies and timelines, which are beyond our direct control. Delays or rejections from third-party services don't qualify for refunds from TheReseller.co.
  • WhatsApp/Meta approval processes
  • TRAI DLT template registrations
  • Payment gateway verifications
  • Telecom operator integrations
Contact Information & Policy Updates
Email Support
Reach us at support@thereseller.co for detailed queries, refund requests, and technical assistance. Our team responds within 24 hours during business days.
WhatsApp Support
Quick support via WhatsApp at +91-99777-08399 for urgent matters, order status updates, and immediate assistance during business hours.
Legal Entity
M/s Brand Seller operating as TheReseller.co, registered in India. All disputes are subject to Indian jurisdiction and applicable consumer protection laws.
Policy Updates
We may update this policy to reflect changes in legal requirements, technology, or business practices. The latest version with the "Last Updated" date supersedes all previous versions and applies to all future transactions.
Quick Summary: Digital/SaaS products are non-refundable once delivered. Limited exceptions for duplicate payments, technical failures on our end, and non-delivery. Cancel subscriptions before renewal; no mid-term refunds. Third-party approval timelines are beyond our control.
Contact & Company Information
Get in Touch with Us via:
📞 Call/WhatsApp: +91-99777-08399
🌐 Website: www.thereseller.co
Follow Us:
Company Details:
Company Name: M/s Brand Seller
GST Number: 23HEPPK0336M1Z7
Bank Account Details(Current Account) : Account Number: 50430200000659 IFSC: BARB0TARUJJ (5th char is zero)
Our Services Detailed Pages:
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