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Shipping & Delivery Policy
Fast, reliable digital delivery for reseller partners across India. We deliver white-label portals, source code, and managed hosting services with guaranteed timelines.
100% Digital Delivery - No Physical Shipping
At TheReseller.co, we specialise exclusively in digital products and services. There's no waiting for postal delivery or courier delays - everything is delivered electronically through secure channels.
Our digital-first approach means faster deployment, immediate access, and instant scalability for your business needs. From white-label portals to source code delivery, we've streamlined every process for maximum efficiency.
  • Instant portal installations on your domain
  • Secure source code delivery via encrypted links
  • Immediate API access and credentials
  • Real-time managed hosting provisioning
Our Service Coverage
Website Builders
Complete white-label website building platforms with drag-and-drop functionality, responsive templates, and integrated hosting solutions for your clients.
WhatsApp API & CRM
Comprehensive WhatsApp Business API integration with customer relationship management tools, automated messaging, and analytics dashboards.
E-commerce Solutions
Full-featured online store builders with payment gateway integration, inventory management, and mobile-responsive designs for Indian markets.
Voice & IVR Systems
Advanced interactive voice response systems and automated calling solutions with multi-language support and detailed call analytics.
Business Hours & Support Timeline
Standard Hours
Monday to Saturday
10:00 AM - 7:00 PM IST
Full technical support, delivery processing, and customer service available during these hours for optimal response times.
After Hours Support
Priority WhatsApp Response
Urgent issues acknowledged
Emergency technical issues receive immediate acknowledgement via WhatsApp, with resolution beginning next business day for non-critical items.
Digital Delivery Timelines
All timelines begin after required access credentials and KYC verification are received and confirmed by our technical team.
1
White-Label Portal Installation
Standard Setup: ≈ 4 hours (same day)
Advanced Customisation: 2-5 business days
Includes base configuration, complete branding with your logo and colours, and comprehensive access handover with documentation.
2
Source Code Delivery
Email/Secure Link: 12-24 hours
Installation Service: 24-48 hours
Complete source code packages delivered via encrypted channels with optional installation support on your hosting infrastructure.
3
API Access & Credentials
Documentation + Access: Within 12 hours
SMS, Voice, and WhatsApp API credentials delivered with comprehensive integration guides and testing sandbox access.
4
Managed Hosting Provision
Account Setup: 24 hours
Domain Mapping: Same/next business day
Complete cPanel/VPS environment setup with security hardening and ongoing customer domain mapping services.
Required Information for Delivery
1
Domain & DNS Configuration
Provide domain name and complete DNS access for A/CNAME/NS record configuration as per our technical instructions.
2
Hosting Credentials
Either provide your existing cPanel/VPS access details or opt for our managed hosting solution with premium server infrastructure.
3
Brand Assets & Identity
Supply high-resolution logo files, brand colour codes (hex values), and official business display name for portal customisation.

Important: Incorrect or incomplete information will pause delivery timelines until all requirements are properly clarified and verified.
Service Quality & Uptime Commitments
Performance Standards
99.9%
Uptime Target
Managed hosting environments with redundant infrastructure
24/7
Monitoring
Continuous system health checks and proactive maintenance
We maintain enterprise-grade infrastructure with multiple data centres across India, ensuring consistent performance and reliability for your white-label solutions.
Maintenance Windows
Planned maintenance occurs during low-traffic hours with advance notification wherever practical. We prioritise minimal disruption to your business operations.
Third-party outages from telecom providers, API services, or payment gateways are excluded from our uptime guarantees, though we work diligently to minimise impact.
Potential Delivery Delays
While we maintain strict delivery schedules, certain factors beyond our control may impact timelines. We proactively communicate any delays with revised delivery estimates.
DNS Propagation Issues
Domain registrar locks or DNS propagation delays can extend setup time by 24-48 hours depending on registrar policies.
Incomplete Documentation
Missing credentials, incorrect KYC details, or incomplete brand assets require clarification before delivery can proceed.
Third-Party Approvals
WhatsApp template approvals, DLT header registrations, or payment gateway verifications may require additional processing time.
Force Majeure Events
Upstream outages from telecom providers, data centres, or payment gateways may temporarily affect delivery schedules.
Managed vs. Self-Hosted Solutions
Managed Hosting by Us
  • Premium cPanel/VPS infrastructure
  • Automated domain mapping services
  • Security hardening and monitoring
  • Technical maintenance included
  • India-based data centres
Perfect for partners who want comprehensive technical management without infrastructure overhead. We handle server maintenance, security updates, and scaling requirements.
Bring Your Own (BYO) Hosting
  • Integration with your existing servers
  • Domain mapping within your environment
  • Configuration best practices support
  • Technical guidance and documentation
  • Cost-effective for established setups
Ideal for partners with existing hosting infrastructure who prefer maintaining direct control over their server environment and configurations.
Combo package buyers may qualify for complimentary cPanel + VPS resources. Availability varies by package duration and specifications - confirm eligibility with our sales team.
Contact & Support Channels
WhatsApp Priority
+91-99777-08399
Fastest response channel for urgent technical issues, delivery updates, and immediate assistance. Business hours response guaranteed.
Email Support
support@thereseller.co
Comprehensive technical documentation, detailed queries, and formal correspondence. Responses within 12 business hours.
Need urgent setup today? WhatsApp "RESELLER – URGENT SETUP" to +91-99777-08399 and we'll prioritise your onboarding in the next available window.
For priority handling of any existing request, simply reply "ESCALATE" in the same WhatsApp thread. Our technical team monitors escalations continuously during business hours.
This policy is effective from 18 September 2025 and may be updated for legal, technical, or operational requirements. The "Last Updated" date reflects the current version in effect.
Contact & Company Information
Get in Touch with Us via:
📞 Call/WhatsApp: +91-99777-08399
🌐 Website: www.thereseller.co
Follow Us:
Company Details:
Company Name: M/s Brand Seller
GST Number: 23HEPPK0336M1Z7
Bank Account Details(Current Account) : Account Number: 50430200000659 IFSC: BARB0TARUJJ (5th char is zero)
Our Services Detailed Pages:
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