Shipping & Delivery Policy

Effective Date: Feb 2025

Last Updated: Feb 2025

Welcome to TheReseller.co (Brand Seller). This Shipping & Delivery Policy explains how we handle the delivery of our digital products, white-label software, and reseller services. Since we primarily deal with SaaS-based products and digital services, our shipping and delivery terms differ from traditional physical goods.

1. General Shipping & Delivery Terms

🚀 All our products and services are digitally delivered and activated online. No physical shipping is required.

2. Digital Products & Software Delivery

✅ Instant Delivery for Most Products:

  • Once your payment is successfully processed, you will receive instant access to your purchased digital product or white-label software.
  • Your credentials, license keys, or download links will be sent to your registered email or WhatsApp number within a few minutes to a few hours, depending on the product.

⏳ Delivery Time for Customized Services:

  • White-Label Panel Setup: 2 to 24 hours (depending on server availability).
  • Source Code Installation: 24 to 48 hours (subject to technical requirements).
  • Website Builder & SaaS Setup: Up to 4 hours for standard setup.
  • Custom Branding & API Integration: 2 to 5 business days.

📢 For bulk orders, custom software, or API-based integrations, additional setup time may be required.

3. White-Label SaaS & Reseller Panel Activation

Once you purchase a White-Label Reseller Panel, you must provide us with the required details:

📌 Domain Name (if using your own domain).

📌 Hosting Access (for self-hosted solutions).

📌 Business Branding & Customization Preferences (if applicable).

✅ Standard Activation Time: 4 to 24 hours.

✅ For Advanced Customizations: 2 to 5 business days.

🚨 Important: If incorrect details are provided, activation may be delayed until the correct information is submitted.

4. Source Code Delivery Policy

🛠 If You Purchase Software Source Code:

  • The complete source code zip folder will be sent to your registered email within 12-24 hours after payment verification.
  • If you request source code installation on your domain/hosting, our team will complete the setup within 24-48 hours.

🚀 Full ownership of the source code is transferred after delivery.

🚨 Once source code is delivered, no refund or cancellation is possible.

5. API & Custom Integration Delivery

📌 If you purchase API access for Bulk SMS, WhatsApp, IVR, etc., the API documentation and access credentials will be shared within 12 hours after payment confirmation.

📌 If you request API integration with your CRM or ERP, additional 2-5 business days may be required.

🔹 For API-based resellers, compliance with third-party provider terms is mandatory.

6. Free & Promotional Product Delivery

🎁 If You Qualify for Free Products (e.g., Free Mini-Website Licenses, Free Reseller Checklists, or Free Digital Bundles):

  • Free items will be delivered within 24 hours after signup.
  • Access details will be sent via WhatsApp or email.

📌 If you do not receive free items, please contact our support team.

7. Delay in Delivery & Support Process

🔹 In rare cases, delivery of digital products may be delayed due to:

  • Payment processing issues (delayed bank transactions, failed payments, or verification issues).
  • Incorrect details provided by the buyer (e.g., wrong domain, incorrect email).
  • Server-side delays or unexpected technical issues.

📢 If you experience a delay, please contact our support team immediately.

8. Refunds & Cancellations on Digital Products

❌ No Refunds After Digital Delivery:

Since our products are digitally delivered, we do not offer refunds once access has been granted, source code delivered, or services activated.

✅ If You Experience Issues:

  • If you do not receive the digital product within the specified timeframe, please reach out to our support team for resolution.
  • If technical issues prevent successful activation, we will provide alternative solutions or technical assistance.

📩 Support Contact: [Insert Email]

📞 WhatsApp Support: [Insert Number]

9. Business Hours & Support Availability

🕘 Standard Support Hours: Monday to Saturday, 10 AM – 7 PM (IST).

📞 Urgent Setup Requests: Available via WhatsApp for priority customers.

📌 Tickets submitted outside business hours will be processed on the next business day.

10. Changes to This Policy

📅 We may update this Shipping & Delivery Policy at any time. Updates will be posted on https://thereseller.co and, where applicable, sent to registered resellers.

📢 By using our website & services, you acknowledge that you have read, understood, and agreed to this policy.

11. Contact Information

For any questions about our shipping & delivery process, reach out to us:

📧 Email: support@thereseller.co

📞 WhatsApp Support: +91-9977708399

🌐 Website: https://thereseller.co

📍 Business Name: Brand Seller

📌 GST Number: 23HEPPK0336M1Z7

🚀 Thank you for choosing TheReseller.co – Your White-Label SaaS Partner!